Comments on: Why You Should Never Use Hotels.com to book a Hotel

By: Alfred

Alfred — Tue, 16 Aug 2011 17:28:04 +0000

Hotels.com has a price match guarantee, however when you check into the hotel and the price is lower they do not honor that rate claiming it is not a published rate. If you book through the hotel directly you will get the lower rate. Hotels are setup to serve customers – hotels.com is not.

By: ROse

ROse — Sat, 07 May 2011 01:34:14 +0000

Made a booking with Hotels.com two days prior check-in date and I decided to cancel my reservation moments later, and they refused to refund me. They are plain thieves, there is always a catch with all these 3rd party online bookings services.

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By: Jon

Jon — Sat, 18 Sep 2010 22:18:11 +0000

I completely agree about Hotels.com.
Go directly to the hotel you want and book it yourself. More than likely, you will get a rate that is almost the same as through Hotels.com, and definitely you will be able to get the hotel you really WANT to stay at. Dont take a chance with Hotels.com. If you do, be fully prepared to get a hotel that is on the very EDGE of thier map! Once booked, you have no way to back out, and they will not listen to you.

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